给亚马逊买家发送感谢邮件的要点+模板
给亚马逊买家发送感谢邮件的要点+模板
为什么我需要写感谢邮件？
1 .向刚刚在Amazon上购买产品的客户发送消息除了可以改善客户体验还可以补充某些特殊产品的使用信息和注意事项，例如发送有关产品的说明和有用信息。
2 .提高您与客户之间的沟通水平，如果后面出现一些问题可以更好地沟通。
3 .有一定几率减少差评，比如在邮件中提及如果买家有任何使用问题请回复此邮件，您将及时提供帮助，这样，会有部分买家在遇到一些产品或者使用问题时不是第一时间去你的listing上留下差评而是直接在邮件中回复你。
4 .它可以帮助改进listing页面上的有机评论的数量，这也是一个主要的目标。
5. 如果您的产品是品牌商品，一份诚恳而专业的感谢信会给您的品牌服务增色不少，即使你是一个小的零售商，你的好的服务态度也会给客户留下印象，增加二次购买的几率。
如果在亚马逊上购买了你的产品的客户给你的产品/服务一个积极的反馈，这对提升你的品牌有很大的帮助。它可以提高您的品牌知名度，并进而提高您的销量。作为亚马逊的卖家，你不可以忽视感谢邮件的重要性。
以下是3个优秀的电子邮件模板（仅作为参考），可在销售后发送给您的AMZN客户:
①. 邮件发送时间；产品寄送之前
邮件名称： Subject Heading: Thank you for purchasing [加上产品的名字]
邮件内容：
Hello {买家名字} ,
Thank you for buying our {产品名称}.
We are sending this to assure you that your order will get to you shortly.
Your choice is highly appreciated.
Your choice is highly appreciated.
You can also monitor your order’s progress here:
{产品链接}
If you observe any defects with the package, do not hesitate to contact us via this link:
{卖家联系方式}
We will reply to your message as soon as possible to fix it.
Yours Sincerely,
[你的名字]
[产品名字]
[品牌名字]
[产品名字]
[品牌名字]
这封邮件是向刚购买产品的新客户发送的消息，这对于企业的发展是有意义的。这使得客户对他/她刚刚购买的商品的品牌有信心。如果一个品牌为你提供他们的产品或服务的完全保证，你有可能会向愿意同它们积极的交流问题。
②邮件发送时间；产品寄送3天或者三天以上
邮件名称： How is you new[加上产品的名字]
邮件内容：
Hello {买家名字},
My name is [你的名字] and I'm one of the owners of [你的公司名字].
I noticed that your order was delivered a few days ago.
I just wanted to make sure that you are satisfied with your new {产品名字}.
It is our utmost desire to satisfy you and ensure you are glad about the purchase of our product and we hope you are.
I just wanted to make sure that you are satisfied with your new {产品名字}.
It is our utmost desire to satisfy you and ensure you are glad about the purchase of our product and we hope you are.
Your feedback has a huge value to me. If you are happy with your order, I appreciate it if you would leave us your honest feedback.
If you are not satisfied, Please let me make it right, I will take care of it personally to make you happy.
{卖家联系方式}
Once again, thank you for your order!
Yours Sincerely,
[你的名字]
[产品名字]
[品牌名字]
[你的名字]
[产品名字]
[品牌名字]
向买家发送此消息的原因是为了获得他们的反馈。作为亚马逊的卖家，你想知道产品或服务是否满足买家的期望，因为这些买家的意见很重要，将有助于我们做出明智的决定，使我们做的更好。这一信息通常在包裹交付后不久就发送给买方。如果有需要，你可以在这篇邮件里加上如果买家有任何问题请回复此邮件，你们会第一时间做出处理，这样可以减少差评几率。
③时间： 产品送达客户后3-7天
Hello {买家名字},
This is the last email from me about your purchase.
I just wanted to make sure you're enjoying your new {产品名字}.
I wanted to say THANK YOU for the last time, and ask for a small favor.
I will be more than glad if you would be able to leave your honest review.
It is very important for me as a seller to hear what you liked, and it can be very helpful to other.
I just wanted to make sure you're enjoying your new {产品名字}.
I wanted to say THANK YOU for the last time, and ask for a small favor.
I will be more than glad if you would be able to leave your honest review.
It is very important for me as a seller to hear what you liked, and it can be very helpful to other.
please click the link below and share with us your opinion:
{ReviewLink}
If you're not satisfied, let us make it right.
Email us and we will do whatever it takes to make you happy.
Email us and we will do whatever it takes to make you happy.
{ContactLink}
Thanks again and let us know if we can help in any way.
Yours Sincerely,
[你的名字]
[产品名字]
[品牌名字]
[你的名字]
[产品名字]
[品牌名字]
原因:发送此消息的原因很容易解释。大多数买家经常购买商品，却忘了对产品进行评论。当购买者获得产品并留下肯定的反馈时，将鼓励更多访问销售页面的个人基于对使用过该产品的购买者的肯定评论来购买。